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N.B.
Adobe.com provide support for
their Acrobat Reader product.
This is the free software which
allows you to view Adobe Acrobat
files with the .pdf extension.
Help is available on their
website at:
http://www.adobe.com/support/products/acrreader.html
Contents
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General tips |
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Because a
PDF document can be displayed in
a frame within the existing
layout of the web site you are
browsing, it might sometimes
appear that the document is part
of the web page on your screen.
In fact it is a different file
in a different format. You will
run into problems if you try,
for example, to
print
or
save
the PDF document using the
browser toolbar, because the
browser will apply the print or
save commands to the HTML web
pages that frame the PDF
document rather than to the
document itself.
When you
open up a PDF file from your web
browser you should notice that
the document opens with its own
Acrobat Reader toolbar,
including, for example, print,
save and zoom icons. Always
use the Acrobat Reader toolbar
for tasks specific to PDF
documents. |
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Problems viewing or opening PDF
files from your browser |
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When I try to look at a PDF
from my browser, I see a blank
frame or window. What can I do
to fix this? |
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There are a number of possible
causes for this occurring, which
may depend on the browser
version you are using, the
version of Acrobat Reader
installed, or configuration
settings in your browser,
including Security settings.
Upgrading your browser or the
Reader software may resolve the
problem, or you may find you
need to change your security
settings. In IE 4.0, 4.01 or 5,
the security must be set to
medium or lower. (In IE 4.x
choose Internet Options on the
View Menu, click the Security
tab, click Internet Zone in the
zone box, click Medium or Low,
click OK. In IE 5 or later
Internet Options is found under
the Tools menu.) If you are
worried about changing your
security settings you may wish
to download the file and view it
offline using the Acrobat Reader
program which will run as a
separate application outside
your browser.
N.B. You may configure
the Reader software to work in
conjunction with your browser as
either a plug-in or a
helper application. When
configured as a plug-in, the PDF
file displays within the browser
window. When configured as a
helper application, the PDF file
displays in a separate Reader
window. The default setting on
installation is to use the
plug-in option. You may turn
this off by opening the Acrobat
Reader program, choosing File
-> Preferences -> General,
then clicking to deselect Web
Browser Integration in the
Options area of the General
Preferences dialogue box. (Not
available with Acrobat Reader
versions 3.x or lower)
Problems
opening PDF files may also be
due to a slow connection to the
internet or because you are
trying to view a very large PDF
file. If this is the case you
will have to wait for the file
to download before you can view
it.
Further
Info:
If you are
using Internet Explorer,
Microsoft provide help
guidelines specific to this
problem in their Knowledge Base,
article reference
Q177321.
You may also want to look at
Adobe's guide to configuring
your browser for use with
Acrobat reader:
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Problems printing PDF files from
your browser |
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When printing a PDF file from
a website I get pages of obscure
processing instructions instead
of the contents of the file. Why
is this happening? |
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The PDF file format is made up
of postscript instructions to
the printer, which your browser
may interpret as plain text.
This results in the processing
instructions being printed
instead of just the document,
and may take up screeds of paper
(which is obviously very
wasteful if you don't cancel the
print job in time!) When
printing a PDF file from a
website, you should always
use the print icon on the
Acrobat reader toolbar,
rather than using the File ->
Print option from your browser
menu. You should also note that
right-clicking on a link to a
PDF file and choosing the "Print
Target" option may also result
in incorrect printing of the
document. |
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Help on
printing PDFs from Adobe.com |
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Problems saving PDF files from
your browser |
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How do I save a copy of a PDF
file from the website to my
local disk? |
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Remember to use the Acrobat
Reader toolbar, rather than the
toolbar on your browser when
you want to save or print a copy
of a PDF you have opened in a
browser. You may also download
and save a PDF file without
opening it by right-clicking on
a link to the file and choosing
"Save Target As". |
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When I fill out a PDF form in
the browser, then save it to my
local disk, the form is saved
but all the data I entered has
disappeared. How do I save the
form so that it includes my data
input? |
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Unfortunately you can't save any
changes to a PDF document unless
you have the full version of the
Acrobat software installed. The
free Acrobat Reader will allow
you to save a local copy of the
file but you won't be able to
save any changes you make such
as filling out form fields. This
is a feature of the software and
is
documented
on Adobe's website.
Please note: If you don't
have the full product, don't
worry, it is possible to
use Acrobat Reader to print
filled-out forms from the web
site. |
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